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The Journey to a Customer-Focused Culture
Tuesday, July 09, 2013
7:15 AM - 9:30 AM (UTC-07:00)
Sheraton, La Jolla
Corporate Member & Corporate Guest - $30.00 (USD)
Corporate account holder registering for themselves or their guest (up to 3 per corporate account per meeting)
Corporate Member & Corporate Guest - $40.00 (USD)
Member Registration - $30.00 (USD)
Member Registration - $40.00 (USD)
Late pricing for members
Non-Member & Guest Registration - $55.00 (USD)
Late pricing for non-member & guests being registered by a member. (Guests of a member can be registered on the next page)
Non-Member & Guest Registration - $45.00 (USD)
Early Bird pricing for non-members and guests being registered by a member. (Guests can be registered by members on the next page)
Sponsor - Annual Corporate Member - Free
Exclusive Annual Sponsor/Corporate Member
Meeting Attendance & Meal for up to 3
Sponsor - Gold - Free
Sponsor Attendance & Meal for 1
Sponsor - Platinum - Free
Sponsor Attendance & Meal for 2
Sponsor - Table - Free
Registration is closed
Most successful companies have one thing in common: a customer-focused culture. Creating a customer-focused culture requires more than developing a set of corporate values or writing a clever slogan. It’s a never-ending journey that takes hard work, dedication, and a commitment at all levels of the organization. Human Resources professionals are often expected to guide this journey. We help hire the right employees, develop effective policies, shape our companies’ performance management systems, and partner with executives to help them develop a culture of high performance.
Join this meeting to learn the following:
Experience ways that culture can influence
our employees’ actions.
How to examine the three essential
elements of a customer-focused culture.
Develop strategies for integrating each
element into your own organization.
Practical solutions and real-life examples
to help generate actionable ideas to
implemented in your organizations.
Jeff Toister, CPLP, PHR
, is the author of
Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
His company, Toister Performance Solutions, helps clients improve customer service. Jeff is a dynamic and engaging speaker and a nationally-recognized employee training expert. Jeff has a Certified Professional in Learning and Performance (CPLP) credential from the American Society for Training and Development and a Professional Human Resources (PHR) certification from the Human Resources Certification Institute. He is a Past President ASTD’s San Diego chapter, where he received the WillaMae M. Heitman Award for distinguished service.
This program has been approved for 1.5 strategic recertification credit hours through HRCI.
This months event is Sponsored by
San Diego Human Resources Forum